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Did you ever use your product knowledge to offer advice to customers/friends/family?


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I work in retail and we sell incontinence products. Over the past five years I have actually had opportunities to offer advice about products based on my own experience. For example, an elderly man who needed to start wearing Depends underwear asked me about sizing information and whether he could wear boxers over them. I had another woman who wasn't sure what to buy for her mother and I was able to ask just the right questions to get her what she needed.

Has anyone else used their "expertise" to help someone in a vanilla fashion? 

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