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  1. Hi, padded friends. I'm having some issues with a popular ABDL diaper vendor and it seemed appropriate to share my experience here. First off, I want to explain my previous thoughts about this vendor and what led me to place an order from their website. If you've been following ABDL products for some time you're probably familiar with Rearz' past "naming" controversies. I'll share the links below, but - tl;dr - they tried to trademark the term "ABDL", received a ton of backlash, then tried to trademark "omutsu" - a Japanese word for "diaper" which we also use heavily in the community here. After being called out for their behavior, they actually blocked Omo.org on Twitter (lol). LINKS: https://www.techdirt.com/articles/20180108/07500338956/community-backlash-leads-adult-diaper-company-to-drop-trademark-application-abdl.shtml https://www.omorashi.org/blogs/entry/1491-psa-rearz-inc-attempting-to-trademark-omutsu/ When I heard about all of this, I refused to support or purchase products from Rearz for a long time. I changed my opinion on them eventually, after discussing with a prominent ABDL (Ava Panda / Miss Panda Pants) what she thought of the company in light of the controversies. She informed me Rearz is owned by a single non-ABDL mother who uses the money to support her disabled son, and basically suggested they should get some leeway over the naming ordeal because they're just out of touch with the community and made a faux pas. Hmm... it seems like they should have learned from the first time they tried to trademark a fetish term, but... alright... Last night I bit my tongue and placed an order from their website. I'm not a huge fan of their diapers (I have had mediocre experiences with them - but that's another topic), but the new limited-edition glow-in-the-dark print was too enticing to pass up. I placed my order well after business hours, so I knew the order wouldn't go out until the next business day. After the order was completed I returned to the homepage - and it was then that I saw "FREE SHIPPING ON ORDERS $100+". Well, shit. My order came to $91 after shipping. Couldn't they have put that more prominently on the website, or like, I don't know, put the promotional advert above my shopping cart, like other websites do? Good thing it was after business hours, right? I shot them an email right away to let them know I wanted to modify or cancel the order. That way when they opened the next day they'd be able to intercept it before anything went out. Just like every other website I've ever shopped on and had to cancel an order from. This morning I received an email saying "your order shipped earlier today, so unfortunately I cannot make any changes to your order." What? I placed the order last night after closing time and emailed them immediately. Surely, you'd think an ABDL vendor - of all types of companies - would check to see if anyone had problems with an order before shipping it. So I called them a couple hours ago and was informed by customer service that while there is no way to modify the order, it could be cancelled with a 5% cancellation fee. Okay, fine. I wanted this deal, and I wanted my black onesie. Then he lets me know "oh, there's actually nothing I can do, it already shipped". I asked if I could order the extra products I wanted and then we could work out the difference with shipping. All they really had to do was send me a PayPal request for $9, and ship out a small parcel. Just customer service, IMO. "No, it'd have to be a separate order. There's nothing I can do." How about accepting your mistake and taking care of your customer? I emailed them back after that, asking if they are saying there is no way to cancel an order once it's been placed - since I sent my order after business hours and immediately followed up with an email. I mean, I get that I made a mistake when ordering, but any other site I've shopped through would've intercepted the package before it went out, and if they didn't, they'd have offered me something, it's just customer service. I'll follow up here when I receive a reply to my email. If I don't hear back, I'm going to call again tomorrow. By the way, if you see a banner on some of the product pages saying "For the love of littles... First one added to cart is free!", don't fall for it. There's no discount or free diapers, it's just false advertising.
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